FAQs

1. Processing Time

Personalized Products -- We aim to complete & ship out hand made personalized products within 5-7 business days however based on how busy we are it could take up to 10-21 business days.

DIY Kits & Tools -- We aim to ship out products within 2-5 business days.

2. Returns & Cancellations

We do not accept returns as each piece is custom made. We gladly accept cancellations within 24 hours (you will incur a $5 restocking fee). If you have an issue with your order please contact us to see if a resolution can be made. 

3. Pre-Orders

We do not accept any cancellations on pre-ordered items.

4. Digital Products

You do not have permission or the licensing rights to use any of my digital products unless purchased directly from www.thepapergardenn.com. All digital products are provided immediately after check out. The file will be provided directly for download and you will be e-mailed a copy of the digital file.